If you happen to encounter any manufacturing defects in your order, we offer a convenient 5-day cancellation window. To initiate the cancellation process, simply reach out to us through our website’s chat window or send us an email. Our dedicated customer support team will promptly take care of the cancellation for you. We recognize that unforeseen circumstances may arise, and our goal is to make the return process as smooth and hassle-free as possible. Rest assured, we’ll work diligently to ensure you receive the high-quality products you deserve.
The following goods are eligible for return for any reason:
- The goods were purchased in the last 5 days.
- The goods are in the original packaging, with all tags and labels attached.
- The goods are in unused condition.
The following goods cannot be returned for any reason:
- The supply of goods made to your specifications or clearly personalized. This includes custom-made items, such as products with your name or initials embroidered on them.
- The supply of goods which according to their nature are not suitable to be returned, for example, perishable goods such as food and flowers.
- The supply of goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. This includes items such as underwear, swimwear, and cosmetics.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. This includes items such as paint and adhesive.
At Aiky, we value transparency and want to ensure that our customers have a seamless and satisfactory shopping experience. If you have any inquiries or concerns regarding our return policy, please feel free to reach out to our dedicated customer support team. We are readily available to assist you and resolve any issues you may have.
In the event that you need to return an item purchased from Aiky, we are delighted to offer two convenient options for your consideration. Our primary objective is to provide flexibility and cater to your preferences while upholding the highest standards of customer service.
- Chat with here:
Our friendly and knowledgeable customer service reps are standing by, ready to help you with any questions or concerns you have about returning your item. They’ll give you all the details on how to do it, including what steps to take and what documents you need. - Email us at here:
If you prefer to communicate in writing, just send us an email with your order number, the item(s) you want to return, and the reason for the return. We’ll get back to you ASAP with more instructions on how to proceed.
Refunds will be issued within 15 days from the date of return pick up. This process typically begins once the returned item has been received and inspected by the warehouse team. Once the item has been confirmed to be in its original condition and meets our return policy guidelines, the refund process will be initiated.
The exact timing of a refund can vary depending on the chosen payment method. For credit card payments, the refund process typically begins after the return has been processed, and the funds are usually credited to the customer’s account within 5 to 7 business days. However, in certain instances, it may take up to 10 business days for the refund to be reflected in the customer’s credit card statement. This variation in processing time can be attributed to factors such as the time it takes for the merchant to process the return, the time taken by the credit card company to process the refund, and any potential delays in the banking system. It is important to note that business days exclude weekends and holidays, so if a refund request is submitted close to a weekend or holiday, the processing time may be slightly extended. To ensure a smooth and timely refund process, it is advisable to contact the customer service department of the merchant or credit card company if the refund has not been received within the expected timeframe.
You will be notified via email when your refund has been processed. Please note that it may take a few additional days for the funds to appear in your account, depending on your bank’s processing times. If you have any questions or concerns about the refund process, please contact our customer service team for assistance.
Important notes:
- You must contact us before you return anything. We cannot process returns without speaking to you first.
- Returns must be made within the return period specified in our return policy.
- We will process your return as quickly as possible and issue a refund or exchange as appropriate.
At Aiky Store, we highly value our customers and strive to ensure a positive and fulfilling shopping experience for everyone. Our commitment to customer satisfaction extends beyond offering a wide selection of products. We genuinely care about your needs and concerns and want you to feel confident and comfortable throughout your shopping journey. If you have any questions, doubts, or require assistance before, during, or after your purchase, please do not hesitate to contact our dedicated customer service team. Our team of knowledgeable and friendly professionals is always ready to provide prompt and personalized support. They will patiently listen to your queries, offer helpful solutions, and assist you in making informed decisions. Whether you need help with product selection, order placement, shipping details, or anything else related to your shopping experience, our customer service team is here to guide you every step of the way. By fostering open communication and offering exceptional support, we aim to build a long-lasting relationship with our customers, making Aiky Store your preferred destination for all your shopping needs.